Our+Returns+Policy

Our Returns Policy

You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason. Just follow these easy steps:

Fill in the returns form sent with your original order;
Peel off the included returns label and stick it on the delivery envelope or box you received your glasses in;
Pop the frame(s) you want to return, with their case and cloth, back in the delivery envelope or box, along with the returns form;
Send us the package so it reaches us within 30 days of the original dispatch date (90 days for bifocals and varifocals).

Returns condition

Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths).
When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post.
Your statutory rights in relation to returns and refunds are not affected. See also section 11 of the terms and conditions, Your right to cancel.

International returns

You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason. Just follow these easy steps:

Fill in the returns form sent with your original order;
Pop the frame(s) you want to return, with their case and cloth, back in the delivery envelope or box, along with the returns form;
Pay for return postage. Unfortunately, we are unable to cover return shipping for international returns;
Send us the package so it reaches us within 45 days of the original dispatch date (90 days for bifocals and varifocals).

Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths).